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Customer Satisfaction with Commercial Airlines: The Role of Perceived Safety and Purpose of Travel

Authors/Editors: C. M. Ringle
M. Sarstedt
L. Zimmermann
Published: 2011
Type: Articles in Refereed Journals (International)
ISBN/ISSN: 1069-6679
Published in: Journal of Marketing Theory & Practice
Additional information: Vol. 19 (4), S. 459-472